Telehealth FAQ
Who can be a patient of LivLight Weight Loss?EgarciaAdmin12024-11-20T11:12:26-05:00
| Anyone who is in the states of Virginia, 18 years of age or older, and can demonstrate the need for treatment during the medical consultation |
What states do you service for Telemedicine?EgarciaAdmin12024-11-20T11:12:48-05:00
| We currently offer telemedicine services only in Virginia. |
What is the process for getting a prescription? Can I obtain one from any state?EgarciaAdmin12024-11-20T11:13:10-05:00
| If your treatment plan includes a prescription, it will be delivered to the shipping address you provided in discreet packaging in a few days once your provider completes your evaluation. If you are not located in our service areas, the order will be refunded and no prescription will be provided. |
Do I need a Prescription for weight loss medications?EgarciaAdmin12024-11-20T12:11:23-05:00
| Yes, a prescription is required to purchase or subscribe to our weight loss services. Our products contain active ingredients that necessitate a prescription from a licensed healthcare provider. You can either provide a prescription from your doctor or use our service to connect with a medical provider who will review your information and determine if a prescription is appropriate for your treatment. An online consultation with a healthcare provider is required for prescription products. Restrictions may apply. For complete details and safety information, please refer to our website. |
Is it safe and effective to receive an online prescription?EgarciaAdmin12024-11-20T12:11:48-05:00
| Yes. Our doctors and pharmacy are licensed and comply with federal regulations regarding prescriptions and medications. It is also very effective, as it can save a considerable amount of time and reduce in-person contact. |
Are the treatments offered FDA approved?EgarciaAdmin12024-11-20T12:12:08-05:00
| We exclusively use compound medications from FDA-licensed facilities. |
Do I need to see a healthcare professional in person to use your treatments?EgarciaAdmin12024-11-20T12:19:50-05:00
| No, you do not need to see a healthcare professional in person. First, you will complete an online questionnaire to provide information about your symptoms and medical history. We will then match you with a licensed provider who will review your information and evaluate your treatment options. Your provider may follow up with additional questions, which you can answer through our secure online telehealth platform. If your treatment plan includes a prescription, it will be delivered to the shipping address you provided in discreet packaging within a few days after your provider completes the evaluation. If your service address is outside our service area, we will be unable to provide a prescription, and you will receive a refund for the cost of the medication. |
What guidance will I receive for administering my medication?EgarciaAdmin12024-11-20T12:20:58-05:00
| LivLight Weight Loss ensures you are well-informed about administering your medication through:
Physician Consultation: During your visit, the physician will explain the dosage, frequency, purpose of the medication, and potential side effects. |
How much weight do people typically lose?EgarciaAdmin12024-11-20T12:21:19-05:00
| Weight loss varies depending on several health-related factors. Your doctor will monitor your progress monthly to help you stay on track. |
Is my information safe?EgarciaAdmin12024-11-20T12:21:41-05:00
| Yes. Your information will be sent in an encrypted format to our doctors and pharmacy. |
What is the Contact Information for the Pharmacies?EgarciaAdmin12024-11-20T12:22:39-05:00
| Prescription will be sent to: Red Rock Pharmacy | 863 450 S # 101, Springville, UT 84663 | 801-477-9444 | home@redrockrx.com |
What do i do if i have a medical emergency?EgarciaAdmin12024-11-20T12:23:13-05:00
| If you are experiencing a medical emergency, please call 911. |
What is your return and refund policy?EgarciaAdmin12024-11-20T12:25:12-05:00
| Unfortunately, we cannot issue refunds or accept returns of prescription products for reuse or resale, and all sales are final. However, if you feel we have made an error in the filling of your prescription or delivered by mistake please contact us. Please let our 24/7 customer support agents help you via email at FairfaxManager@livlightweightloss.com or call at (703) 591-2091 |